Intake Receptionist, Brisbane

Intake Receptionist Diversey Care Eight Mile Plains, Brisbane QLD Medical Administration (Healthcare and Medical) Full time 33 to 43 per hour Job Description: Allied Health Client Intake Officer to Diversey Care Company: Diversey Care Location: Eight Mile Plains Employment Type: Full-time / Part-time About Us: Diversey Care is a multidisciplinary allied health provider committed to delivering high-quality Speech Pathology and Occupational Therapy services. We support NDIS and private clients through structured, evidence-based programs, with strong internal supervision and quality assurance systems to ensure consistent outcomes. As we continue to grow, we are seeking a friendly, well-organised, and professional Client Intake Officer to join our team. This is not a passive reception role. We are looking for someone who thrives on engagement, follow-up, and converting enquiries into positive outcomes. Key Responsibilities: Act as the first point of contact for all new enquiries (phone, email, website forms, referrals) Proactively follow up every enquiry until outcome is confirmed (no enquiry left unprocessed) Convert enquiries into confirmed bookings through strong communication and solution-based conversations Understand each family’s unique situation and recommend suitable therapy pathways Coordinate with therapists to creatively problem-solve complex availability or funding scenarios Maintain and track enquiry pipeline to ensure high conversion rate Liaise with Support Coordinators and case managers professionally and confidently Ensure all referral documentation and funding information is collected accurately and promptly Identify growth opportunities and report trends in enquiries Key Requirements: Proven ability to convert enquiries into confirmed clients Strong persuasive and consultative communication skills Confident on the phone and able to build rapport quickly Ability to think independently and propose solutions rather than escalate every issue Highly organised with strong follow-up discipline Comfortable handling objections and complex funding conversations (NDIS / Medicare / HCP) Growth mindset with interest in contributing to clinic expansion MUST be able to communicate orally in fluent English in a fast-paced health care clinic with clients, practitioners, and staff. Ability to understand Mandarin AND/OR Cantonese is highly regarded, as we serve a culturally diverse clientele. What We Offer: A high-impact role directly contributing to clinic growth and expansion Performance-based bonus structure tied to conversion and referral outcomes Clear career progression pathway into Operations Management Autonomy to improve systems and processes Supportive leadership that values initiative and problem-solving Competitive hourly rate up to 40/hour (based on experience) Opportunity to build a fast-growing QLD division alongside a motivated team How to Apply: If you are confident on the phone, thrive in fast-paced environments, and enjoy turning enquiries into positive outcomes, we would love to hear from you. Please apply via this Seek Ad OR email your resume along with a brief message outlining: Why this role interests you Your experience handling enquiries or referrals Any example of a time you proactively solved a problem or followed up to achieve a result