IT Support Technician, Adelaide

IT Support Technician Mt Barker Computing Mount Barker, Adelaide Hills and Barossa SA Help Desk and IT Support (Information and Communication Technology) Full time Add expected salary to your profile for insights Low application volume About Us We are a proudly independent IT service provider that has been a fixture of the Adelaide Hills business community for 28 years. Our success is built on long-term relationships and a deep understanding of our local clients' needs. We pride ourselves on providing high-quality, service and support. The Role We are seeking a versatile IT Support Technician to join our small, tight-knit team. This is a full-time permanent role where you will support a diverse portfolio of local small-to-medium businesses. You won't just be a voice on a phone; you will be the face of our business, providing both remote and onsite support across the Adelaide Hills region and surrounding areas. Key Responsibilities Provide L1 and L2 technical support for desktops, laptops, mobile devices, and peripherals. Assist with the administration of Microsoft 365 tenancies, Active Directory, and Azure/Entra ID. Install and configure routers, switches, firewalls, and VPNs to ensure secure, stable connectivity for clients. Networking fundamentals and VOIP Diagnose and resolve hardware and software issues with a methodical, "problem-solver" mindset. Translate complex technical issues into easy-to-understand explanations for our non-technical clients. Participate in new system builds, hardware upgrades, and site migrations. About You IT qualification or 1-3 years experience in a similar IT support or Managed Service Provider (MSP) role. Proficient with Windows environments, M365, and networking. Familiarity with Mac or RMM tools is a bonus. Based in or willing to travel throughout the Adelaide Hills. A current driver's licence and reliable vehicle are essential for site visits. You are a self-starter who values the stability of an established business but enjoys the variety of a small-team environment. Why Join Us? Join a business with a 28-year track record of excellence. Work in the stunning Adelaide Hillsforget the CBD commute. Training and certification opportunities available. How to apply? If you’re ready to take the next step in your IT career, please submit your resume and a cover letter detailing your relevant experience and technical skills. Closing date for applications is Tuesday 3 March 2025 at 5pm.