Support Worker, Cairns

Support Worker to Activity-Based Lifestyle Coaching (NDIS) Pure Coaching Cairns, Cairns and Far North QLD (Hybrid) Aged and Disability Support (Community Services and Development) Casual/Vacation 37 to 45 per hour Support Worker to Mentoring and Community Support (NDIS) Location: Cairns and surrounds Job Type: Casual Pay: 37to45 per hour depending on experience and in line with the SCHADS Award (plus super + travel) Start: ASAP About Us At Pure Coaching, we do things differently. We’re not a standard support service. We’re active, hands-on, and focused on helping participants build independence, confidence, and real-life capability. We call ourselves coaches because we work alongside participants as equals, supporting them through action, structure, and consistent mentoring. About the Role You’ll support NDIS participants (mostly teens and young adults) with higher support needs through consistent community-based mentoring, structured support, and relationship-driven work. Activities and fitness are part of the role, but the core focus is stability, guidance, and being a reliable presence in participants’ lives. The role requires maturity, strong communication, and the ability to operate independently. Key Responsibilities Understand each participant’s NDIS goals and actively support them to work towards achieving these goals Build trust, rapport, and supportive relationships while maintaining professional boundaries Support clients in daily community engagement including appointments, routines, social exposure, and skill building Provide mentoring and consistent presence for participants who require higher levels of behavioural, emotional, or functional support Use fitness, outdoor activities, and interests as tools for engagement where appropriate Assist with developing life skills such as shopping, cooking, money management, and household tasks Encourage independence, confidence, and decision-making through positive coaching and role modelling Maintain calm and professional support during challenging situations Keep clear, accurate progress notes in Shift Care and communicate effectively with the team Safely transport clients to and from activities, ensuring their wellbeing at all times About You Experienced and confident working as a support worker Strong communicator with the ability to build trust with participants, families, and professionals Grounded, patient, and emotionally steady personality Comfortable mentoring young people and acting as a consistent role model Able to support participants with higher needs and complex presentations Physically capable of community-based work and active environments Open minded, adaptable, and non-judgmental Reliable and consistent in attendance and follow-through Reliable car suitable for transporting clients. Vehicle must be registered, comprehensively insured, and maintained to professional standards. A work vehicle may be available if your personal car is not suitable Previous experience in a Support Worker role supporting NDIS participants Certificate III in Individual Support or equivalent experience NDIS Worker Screening Check and Blue Card (Working with Children Check) or ability to obtain Full driver licence Strong written and verbal communication skills Our Recruitment Process All shortlisted applicants will be invited to a structured group interview session with scenario-based tasks, problem-solving activities, and role-play. What We Offer A team culture built on accountability, consistency, and real impact Strong mentorship and operational support from management Opportunities to grow into senior responsibilities and specialised programs Upskilling and ongoing training Employment Assistance Program for staff and their family members Flexibility around life commitments as hours build gradually