Client Services and Admin Officer, Perth

Client Services and Admin Officer (Accounting Firm) M2 Corporate Mount Pleasant, Perth WA Administrative Assistants (Administration and Office Support) Full time 60,000 to 70,000 per year + super Low application volume We’re Hiring: Experienced Administration Assistant Join the award-winning team at M2 Corporate At M2 Corporate, we’re known for more than just great accounting—we’re known for our people. Our reputation has been built on outstanding client service, smart advice, and strong relationships with clients, business partners, and industry peers. We’re currently looking for an experienced Administration Assistant to join our dynamic and close-knit team. This role is ideal for someone who thrives in a fast-paced professional services environment, enjoys variety in their day, and is confident dealing directly with clients. For the right person, there is real opportunity for this role to grow and evolve within the business. Key Responsibilities: Client Support and Communication Build and maintain strong relationships through professional and timely communication. Assist with new client onboarding, including gathering documentation and setting up client records. Respond to client queries, ensuring technical questions are directed to the appropriate accountant. Administration and Office Support Reception and client services Prepare and collate client documents, including tax returns, financial statements, and engagement letters. Manage client correspondence, filing, and accurate record-keeping in practice management systems. Coordinate diaries, book client appointments, and support meeting preparation. Manage incoming/outgoing mail and email correspondence. Assist with invoicing, receipting payments, and following up accounts receivable. Workflow Management Support workflow tracking and job management  Generate reports (e.g., WIP, outstanding lodgements, billing summaries) to support accountants and directors. Maintain practice databases and ensure compliance records remain up to date. Assist with implementing process improvements to increase efficiency. Client Experience and Service Quality Ensure clients consistently receive a professional and high-quality service. Proactively follow up with clients for outstanding information and documentation. Work closely with accountants, directors, and the practice manager to deliver client outcomes. Handle all client matters with confidentiality and discretion. ATO and ASIC Liaison (desirable but not essential) Lodgement of tax returns, BAS, and other documents electronically with the ATO. Liaise with the ATO regarding client-related matters. Assist with ASIC compliance tasks, including company/trust registrations, annual reviews, and corporate secretarial requirements. What You Bring to the Table: 1+ years of experience in a similar role within an accounting firm or professional services Working knowledge of Xero, Xero Practice Manager (XPM), Karbon and Microsoft Office Confidence dealing with ASIC and ATO correspondence Outstanding communication skills—phone, email, and face-to-face Impeccable attention to detail and strong time management A proactive, team-oriented approach with a love for helping clients and colleagues A genuine interest in the accounting industry and desire to grow within it What’s on Offer: A supportive and friendly team that values initiative and reliability Flexible working options (full-time or part-time, 9amto5pm, 3+ days per week) Opportunities for career progression in admin, client services, or operations A modern work environment with the tools and tech to support your success We’ll be reviewing applications as they come in, so don’t wait to reach out!