Tourism Booking Agent, Perth

Tourism Booking Agent TSA Group Perth WA (Hybrid) Customer Service to Call Centre (Call Centre and Customer Service) Full time 53,000 + Super + Incentives+ Penalty Rates TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands. Who are Voyages? Voyages operate some of Australia’s most magnificent remote resorts, including the iconic Ayers Rock Resort, and the Mossman Gorge Centre at the gateway to the Daintree Rainforest. Voyages’ mission is to offer their visitors the most enriching experiences possible, while also directly supporting Indigenous communities through training, employment and business development opportunities. What Your Day Will Look Like? You will represent one of our exciting clients, Voyages Indigenous Tourism Australia for the iconic Ayers Rock Resort . You will be their brand ambassador and will play an integral role in acquiring, engaging and retaining customers. You will be servicing new and existing customers, handling complaints, bookings and transferring credits via email, calls and web chat. You will receive inbound calls and assist customers with booking accommodation, processes payments and book tour services You will answer customer enquiries via email and web chat You will put  your multi-tasking skills to the test by navigating through multiple systems whilst maintaining customer engagement You are confident and resilient and are able to engage with a diverse customer base You have a strong attention to detail About the role: This is a full time position and you are able to work 38 hours per week Salary 53,000 + Super + Incentives + Penalty Rates Shifts are Monday – Sunday 6am- 5pm Shifts are 7.6 hours per day The role is subject to background checks (that we pay for) 10 days fully paid training and ongoing support After your 3 month probation period is competed the role moves to a hybrid work model, 3 days in office and 2 days from home to approved based on performance Additional information Why You’ll Love Working with Us #TSAWays: Join a unique culture that’s all about growth, recognition, and fun! Career Growth: Climb the ladder with opportunities for internal progression. Great Training: Enjoy full training with ongoing coaching and development. Recognition: We celebrate our people with vibrant and rewarding programs. Supportive Team: Be part of a fun, friendly, and supportive team. Flexible Schedule: Experience a healthy work environment with a flexible schedule. TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization. If you are an Indigenous candidate and would like support with your application