Customer Service Officer, Brisbane

Customer Service Officer Bric Housing Spring Hill, Brisbane QLD (Hybrid) Customer Service to Call Centre (Call Centre and Customer Service) Full time 76,622.99 to 82,167.54 per year Medium application volume Customer Service Officer- Where customer service supports safe, secure housing. Bric Housing- Spring Hill QLD Full Time SCHCADS Level 3 + 12% Super Salary packing (15,900 tax free plus 2,650 tax free that can be used for holiday accommodation or meals/entertainment) Various Flexible Working options to enhance wellbeing + 5 Extra Leave Days for Work Life Balance Are you a people-focused problem solver with a passion for customer service? Do you want to be part of a collaborative and supportive team that lives its values every day? At Bric, we do more than just provide housing, we support people to feel safe, respected and secure in their homes. As a Community Housing Provider, we are committed to delivering services that promote dignity, wellbeing and long-term tenancy stability. Our Customer Service Officers are central to this purpose, acting as the first point of contact for our customers and bringing our values of Diversity, Excellence, Integrity, Respect, Safety and Wellbeing to life through every interaction. This role plays a meaningful part in ensuring customers feel heard, supported and confident when engaging with Bric. What You'll Do As the Customer Service Officer, you will deliver high-quality, customer-focused service by managing enquiries across multiple communication channels and working to achieve timely, effective resolution. The role involves providing advice and assistance across tenancy and property-related matters, supporting both customers and internal teams. You will manage a broad range of service areas, including housing and property enquiries, rent and non-rent payments, low-level debt management, rent reviews, responsive repairs, and administrative support across housing and asset functions. Your ability to assess enquiries, prioritise effectively and resolve issues at first contact where possible will be key to success. With a positive, solutions-focused approach, you will handle enquiries professionally and with empathy, supporting customers to navigate services and sustain their tenancy. To thrive in this role, you will bring strong customer service, communication and conflict resolution skills, sound judgement and critical thinking, and the ability to work collaboratively within a team environment, alongside a genuine commitment to learning and continuous improvement. Why Join Bric? At Bric, we don’t just offer jobs, we offer purpose-driven careers where your work creates meaningful change in people’s lives. Be part of a team that values your contributions, supports your growth, and fosters a culture of collaboration and wellbeing. What We Offer: Positive Supportive Culture: Be part of a collaborative team that values diversity, connection, and creates an environment where everyone feels supported to thrive. Salary Packing: Enjoy salary packaging up to 15,900 tax-free annually, additional leave days, and flexible work arrangements to support your work-life balance. Recharge Days: Up to five additional Work Life Balance days annually for eligible employees to focus on personal wellbeing. Flexible Working: We value work-life balance and offer flexible arrangements to help you thrive both personally and professionally. Career Progression Opportunities: We support your professional development, offering opportunities to advance or explore new roles within the organisation. Growth and Wellbeing: Access professional development tools through our Learning and Wellbeing Hub (go1), an Employee Assistance Program, and feedback opportunities to ensure continuous improvement. Recognition and Connection: Celebrate success with our Employee Recognition Awards and enjoy informal gatherings that promote team bonding. Join us and be part of something bigger, a career with impact, growth, and purpose! What We're Looking For You will be an enthusiastic, resilient and non-judgmental person with a genuine commitment to delivering high-quality customer service. You will be comfortable engaging with people from diverse cultures, backgrounds and life experiences, including those experiencing vulnerability. You will also have: Minimum 2 years’ experience in a customer service or customer-facing role Excellent verbal and written communication skills Strong ability to build rapport and actively listen to understand customer needs Experience in conflict resolution and de-escalation, managing challenging conversations with professionalism and empathy Strong time management skills with a high level of attention to detail Well-developed problem-solving and critical thinking skills, enabling sound judgement and effective decision-making It is a requirement of this position that applicants who apply must have, or be willing to apply for, a valid National Police Check. If this sounds like the right opportunity for you, we’d love to hear from you. Please submit your resume and a brief cover letter (no more than two pages) You can also use this email to ask questions or request the full Position Description.