Service Delivery Coordinator, Brisbane

Service Delivery Coordinator PERSOL Murarrie, Brisbane QLD Telecommunications (Information and Communication Technology) Full time Our cient is a well-established Australian telecommunications provider, delivering reliable, high-quality connectivity solutions to businesses nationwide. With a strong customer-first mindset and a reputation for service excellence, they support organisations to stay connected, productive, and future-ready. Due to continued growth, they are expanding their Brisbane Head Office team. About the Role: As a Service Delivery Coordinator, you will play a key role in managing the customer onboarding journey right after the sale and through to successful service delivery. You'll act as the central point of contact for assigned customers, ensuring clear communication, accurate coordination, and a smooth end-to-end delivery experience. This is a hands-on, fast-paced role suited to someone who enjoys ownership, problem-solving, and working with people. Key Responsibilities: Build and maintain strong relationships with customers throughout the onboarding process Coordinate end-to-end service delivery including new connections, relocations, upgrades, disconnections, and ownership changes Monitor delivery progress, identify risks early, and maintain accurate CRM records Liaise with technical teams and providers to resolve service issues Ensure all provisioning activities comply with company policies and industry regulations Deliver services in line with agreed SLAs and customer expectations Skills and Experience: Experience in service delivery, provisioning, or outbound customer service (telco or ISP experience highly regarded) Strong customer-focused communication skills High attention to detail and ability to manage multiple tasks Comfortable engaging in technical conversations and troubleshooting issues Ability to work autonomously and collaboratively in a fast-paced environment What They're Looking For A professional, personable communicator who builds trust easily A proactive problem-solver who takes ownership Genuine interest in technology and service delivery Strong motivation to learn, grow, and contribute to the team Positive, adaptable attitude with a collaborative mindset Why Join Join a growing organisation with a strong reputation in the telco space Work on meaningful projects with real customer impact Supportive, down-to-earth team culture and a long-term career growth opportunities