Administration Officer, Bundaberg

Administration Officer Psychiatry Support Pty Ltd Burnett Heads, Bundaberg and Wide Bay Burnett QLD Administrative Assistants (Administration and Office Support) Full time 30 – 33.50 per hour Administration Officer – Psychiatry Support Burnett Heads, QLD 30.00–33.50 per hour | Permanent Part-Time or Full-Time | Monday–Friday Psychiatry Support is a fast-growing, multidisciplinary telehealth mental health service providing compassionate, trauma-informed care across Australia. We are seeking an experienced and dedicated Administration Officer to join our supportive team in Burnett Heads. This is a pivotal role within the organisation, ensuring patients, clinicians, GPs, and external agencies experience seamless, professional, and reliable communication and support. About the Role You will be responsible for the smooth coordination of patient services, appointment scheduling, referrals, Medicare/DVA/WorkCover billing, and daily administrative operations. This role suits someone who is proactive, organised, and confident in managing multiple systems and high-volume communication. You will work closely with our Practice Manager/Clinical Director and liaise with psychiatrists, psychologists, NDIS providers, GPs, and external agencies. Key Responsibilities Patient and Referral Coordination Book, confirm, and reschedule appointments Send quotes, consent forms, documentation Manage referrals and GP communications in the database system. Ensure timely follow-up and accurate patient records Phone Line Answer all calls/voicemails and action Document interactions in Gentu and escalate urgent matters Follow procedures for crisis or support-related calls Telehealth and Zoom Create and send Zoom links Assist patients with telehealth troubleshooting Clinical Documentation Upload and distribute reports Ensure secure storage and distribution Manage tasks and correspondence efficiently Billing and Invoicing Process Medicare, DVA, WorkCover, and private billing Manage rebates, claims, and pre-approvals Support Xero invoices and purchase order processes NDIS and Allied Health Coordination Liaise with NDIS providers and complete service agreements Reception and General Support Reception coverage Manage tasks, workflows, and tasks What We’re Looking For Strong administration experience (medical admin preferred) Excellent communication skills and professional phone manner Ability to prioritise high-volume tasks with accuracy Experience with Gentu, Genie, or similar practice software (desirable) Understanding of Medicare, NDIS, DVA, or WorkCover (desirable) Ability to maintain discretion and confidentiality at all times Compassionate, patient-centred approach Why Join Psychiatry Support? Supportive, kind, and collaborative team Meaningful work improving mental health outcomes nationwide Consistent weekday hours — 8:00 am to 4:00 pm Opportunities for additional hours and TOIL (some work-from-home flexibility) Training and support provided across all systems Pay and Conditions 30.00 – 33.50 per hour Based on experience, with opportunities for growth.